Choosing A Care Home

Residents

The best indication of a good home is that the residents appear happy and responsive, and that individuals are treated with dignity and respect. The following points are considered indicators of quality care:
• Do staff speak to residents in a way that the residents like?
• Are residents involved in activities or chatting?
• Is there a happy atmosphere? Are residents in communal lounges engaged in activities during your visit?
• Look around to see if there is information or pictures of social events.
• What activities does the home offer for residents who wish to remain in their rooms?
• Are residents properly dressed and well groomed?
• Do they seem alert and interested?
• Do they talk to you as you walk around?
• Can residents go to their rooms when they wish to be alone?
• Do staff respect people’s right to privacy and knock on bedroom doors?
• Are there regular religious services?
• Will friends or family be able to visit easily?
• Is there a trial period?
• What happens if a resident’s condition deteriorates?

Building and Equipment

• Is the home well presented in terms of cleanliness, tidiness, décor, and furnishings?
• Is the home free from unpleasant odours?
• Is a TV or radio left on when no one is watching or listening?
• Is there more than one room where residents can sit, be quiet, or receive visitors?
• Are the living areas bright and stimulating?
• Is the garden accessible, user-friendly for the elderly, and safe?
• If a person uses equipment or adaptations, are corridors and toilets wide enough for a walking frame or wheelchair?
• Are residents encouraged to bring in some of their own furniture and possessions?

Meals

Are special diets catered for, and are residents’ likes and dislikes taken into account?
Can residents eat in their rooms or at different times if they prefer?
Are there facilities for making snacks if a resident feels peckish?
Are staff trained to sensitively help people eat their food, if necessary?

Visitors

During what times are visitors allowed?
Are there quiet areas where relatives can spend time with residents?
Are visitors encouraged to take residents out or join them for a meal?

Activities

Does the home provide personalised activities that are suitable and engaging for residents?
Are there opportunities for residents to help staff with small tasks if they wish?
Are activities available each day, or are residents left to sit in front of the TV?
Are trips and outings organised, and are special events celebrated?
Are residents encouraged to take exercise?
Are residents able to choose and listen to a variety of music when they feel able?

Cultural differences

Are staff interested in learning about the person’s background and culture?
Do staff show respect for differences that might involve diet, clothing, or religious observances?
Do staff find out how residents wish to be addressed and how they prefer to relate to other people?

Staff

What training do the staff receive? What additional training have the trained nurses undertaken?
Do staff make time to sit and chat with residents, or talk to them while helping with physical tasks?
Is knowledge displayed and is there evidence of staff training?
Do staff know about residents’ backgrounds, habits, and interests?
What are the staffing ratios?
Are staff attentive and polite?
Are staff well presented?

Administration / Head of home

Do they answer your questions openly and seem to understand your concerns?
Does each resident have a care plan, and are their needs regularly reviewed?
Is there a complaints procedure?
What is included in the fee, and what may be charged as “extras”?
How much notice has to be given on either side?

Choosing A Care Home